At Innocrede Solutions, we are committed to providing high-quality services that deliver value to our clients. We take customer satisfaction seriously and strive to ensure that all deliverables meet agreed standards and timelines. However, due to the nature of our business and the effort involved in project planning, execution, and delivery, we maintain the following refund policy:

1. General Policy

All payments made to Innocrede Solutions are non-refundable unless otherwise specified in a signed agreement.
By purchasing any of our services, you acknowledge that you have read and agree to this refund policy.

2. Eligibility for Refund

• If the project has not been initiated within 10 business days of payment and you have submitted a formal cancellation request.
• If an upfront payment was made but no substantial work has commenced AND a valid reason is provided within 7 days of payment.
• If approved, your amount will be processed and credited to your original payment method within 10–15 days.

3. Non-Refundable Services

• If the project has been completed or is in progress.
• If you decide to cancel the service after work has started.
• For delays caused due to lack of communication, missing requirements, or unavailability on the client side.
• For change of mind or project direction after the commencement of work.

4. Dispute Resolution

If you are dissatisfied with the service provided, please email us at [email protected] with complete details. We will investigate the issue and may, at our sole discretion, offer a partial refund or a service adjustment.

5. Chargebacks

Filing a chargeback without contacting us first will be considered a violation of this policy. We encourage open communication to resolve any issues amicably.

6. Policy Updates

Innocrede Solutions reserves the right to modify this refund policy at any time without prior notice. The revised policy will be effective from the date of posting on the website.

Contact Us:

• 📧 Email: [email protected]
• 📞 Phone: +91 7081607065